Trucking

How CloudTrucks Helped a Regional Freight Agent Scale and Streamline a High-Touch HVAC Program

August 1, 2025

CloudTrucks Team

Table of Contents

Overview

American Transport System (ATS), a regional freight agent under Bridgeway, manages dedicated transportation for one of the top HVAC manufacturers in the U.S. The operation supports outbound distribution of heating and cooling units, parts, and systems across 30+ states. In late 2025, ATS was looking for a long-term logistics partner who could help them scale volume, improve coverage, and meet the time-sensitive delivery needs of a complex customer account.

Greg White, the agent overseeing the account, had been managing the relationship for years and knew they needed more consistent support to grow.

Challenge

Before partnering with CloudTrucks, ATS had limited trailer access and a small carrier base. They relied on a patchwork of providers, which made it difficult to meet rising demand and respond quickly to shifting requirements. Inconsistent service was beginning to strain the customer relationship, and internal resources were stretched thin.

Why They Chose CloudTrucks

Referred by a trusted driver, ATS reached out to CloudTrucks in search of a reliable primary carrier. From the first conversation, it was clear CloudTrucks could provide both the scale and responsiveness they were missing.

• A flexible trailer pool for outbound drop & hook freight
• A large driver base with dry van capacity
• 24/7 operations support
• A hands-on team willing to collaborate on daily needs and long-term planning

“It was a plug-and-play fit. CloudTrucks had what we needed to stabilize the operation and keep growing.”

Solution

In January 2025, CloudTrucks came onboard as ATS’s primary capacity partner for their HVAC customer’s outbound freight. Together, we designed a coordinated dispatch and trailer flow that aligned with ATS’s internal operations.

Key results:

• 14 drop trailers deployed
• Load volume scaled from 10 to 26+ loads/week
• 100% tender acceptance
• Expanded reach to 30+ states

Realignment Under Pressure

In the lead-up to a high-stakes customer review, a series of operational challenges emerged—including equipment issues and delivery complications. Within hours, ATS and CloudTrucks aligned on a resolution strategy and implemented a proactive communication plan. The shared approach helped preserve confidence at the customer level and reinforced the strength of the partnership.

“We were able to walk into that meeting with a real plan, thanks to CloudTrucks. That saved our bacon.”

Results & Impact

CloudTrucks brought structure, stability, and growth to a high-touch account that required daily coordination and flexibility.

• Load volume has more than doubled
• ATS has maintained Tier 1 carrier status
• Day-to-day communication has improved significantly
• Trailer availability and equipment management have stabilized

“We’ve got a team that gives as good as they get. That’s what we needed to make this work for the long haul.”

Looking Ahead

As ATS plans for long-term succession and operational efficiency, CloudTrucks is helping build a foundation the next generation can run with.

“I’m setting this up so it can run without me. CloudTrucks is a key part of that plan.”

Final Word

“In trucking, it’s about trust. CloudTrucks earned mine and I recommend them any time someone’s looking for capacity they can count on.”